FAQs

We not only provide one year license for one PC, but a copy of license code for multi-PC. You can go to the link below and click "Buy Now" to go to the purchasing page, and then change the number in quantity box.

http://www.iobit.com/store.html

We accept Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, Diners Club, JCB, PayPal, Credit/Debit card (Payment information by Fax), Discover/Novus, and Alipay.

Your order will be processed through "Avangate" or “TrialPay”, which ensures that your transaction will be secured by 256bit SSL encryption. All your information remains private and secure. We guarantee the safety and protection of your personal information.

The product policy of Advanced SystemCare 3 is $19.95 for one year per PC. So the valid service time is one year.

You can easily renew your license code through the following site:

http://www.iobit.com/renew.php

If you don’t wish to renew your license code, you can continue to use the Free version of this program by doing below:

1. Exit your running Advanced SystemCare 3 PRO: Check the icon in system tray, right-click it and choose "Exit program".

2. Find "License.dat" file in Windows directory (normally, it is "C:\Program Files\IObit\Advanced SystemCare 3"), then delete this file.

3. Re-install the latest Advanced SystemCare 3 edition from below links.

http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=button

http://majorgeeks.com/Advanced_SystemCare_3_d5927.html

Yes. Our renewal database does not support quantity change when renewing license code. If you need to change it, please purchase new license code with your desired quantity.

The possible reasons might be:

1. Due to your email setting, the letter with license code went to Spam directly. Please check the folder there.

2. You provided invalid email address when you ordered the software.

3. Your email service provider rejects emails from unknown senders.

Please let us know by writing to support@iobit.com and we will help you out of the problem.

The paid user needs to enter the license information to register the program. So please do as follows:

1. Please download the latest Advanced SystemCare 3 and install it.
2. Open Advanced SystemCare 3, click "Upgrade" button at the left bottom, and click "Enter License Now" to enter your registration information.

If you experience problems when activating your license code of Advanced SystemCare 3 PRO, please make sure you have entered the right "Account Name" (Find it in the license email sent to you. Normally, it is your email address to purchase the license. If you used TrialPay, it is a fixed string, like "sdfafad") and "License code". Once more, you’d better COPY and PASTE your license details into the software as typing often leads to mistakes.

You can easily get back your license code by visiting the following site:

http://www.iobit.com/lostcode.php

This problem lies in the program has not been downloaded completely. This would be caused sometimes by the Internet speed or the downloading tools. So please do as follows:

1. Please delete the corrupted file and clean browser's cache.

2. Re-open Internet Explorer/Firefox/Netscape/Opera browser.

3. Re-download the program.

The Free version does not have Automatic and Scheduled functions but still does a lot of stuff manually.

Another loss in the Free version is it will clean the Registry but not a deep clean. More details regarding the difference between Free and Pro version can be found at:

http://www.iobit.com/upgradepro.html?ref=asc

All versions of Advanced SystemCare 3 are compatible with most major security products such as anti-virus, anti-spyware and firewall solutions. Depending upon only one security product is so dangerous. We recommend you to use high-quality security products in addition to Advanced SystemCare 3 to keep maximum safe of your computer.

Advanced SystemCare 3 has the most advanced and convenient backup and restore technology. It uses 2 ways (for Windows 2000/XP/Vista/Windows 7) to protect your system:

1) Advanced SystemCare 3 will automatically backup all your changes. Just one click in Restore Center to create a system restore point or back up Windows Registry manually at any time you like.

2) Every time you initially use the program or an updated version, a new restore point of Windows XP/Vista/Windows 7 and a backup of the whole Windows Registry will be created automatically for you.

When you purchase Advanced SystemCare 3 PRO, your satisfaction is guaranteed. Within 30 days, you can request your money back if our software doesn’t do all that we say it will.

We do provide multi-PC license code and you can enjoy the discount price. The more you buy, the greater discount you will get.

We accept Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, Diners Club, JCB, PayPal, Credit/Debit card (Payment information by Fax), Discover/Novus, and Alipay.

The product policy of IObit Security 360 is $19.95 for one year per PC. So the valid service time is one year. If you want to continue to use the Pro version, you need to renew your license code after expiration.

1. You will get automatic scan and update.

2. Get technical support via e-mail within one work day.

3. Enhanced malware protection.

4. Update to latest program version for free.

The reasons might be:

1. Due to your email setting, the e-mail with license code went to Spam or Trash. Please check there.

2. You provided an invalid email address when you ordered our program.

3. Your email service provider rejects emails from unknown senders.

Please let us know by writing to is360support@iobit.com and we will help you out of the problem.

Firstly, please download the latest IObit Security 360 edition and install it. Secondly, open IObit Security 360, click "Upgrade" button at the top, and then enter your registration information.

You don't need to uninstall an older version before installing a newer one. You can simply install the new version on top of the older one. However, if you want to uninstall the previous version, you can go through below steps:

Click the “Start” button, click “Programs”, find “IObit Security 360” and click it, then click Uninstall IObit Security 360. When you are prompted to confirm the removal of the program, click “Yes”.

You can easily get back your license code by visiting the following site:

http://www.iobit.com/lostcode.php

This problem lies in the program has not been downloaded completely. This would be caused sometimes by the Internet speed or the downloading tools. So please do as follows:

1. Please delete the corrupted file and clean browser's cache

2. Re-open Internet Explorer/Firefox/Netscape/Opera browser

3. Re-download the program.

If you want to keep some items, such as cookies, in the scan result, you can just Right click the item you wish to keep and then select Add to Ignore. Those items will not be scanned any more.

And you can also delete the ignored items by going through the below: Click Setting on top right of IObit Security 360-> click Ignore->select the item(s) you want to delete-> click Delete.

The IObit Security 360 scan may freeze due to the file or the entry currently being scanned corrupts or is locked by another application. Try performing the scan in Safe Mode with Networking, this should ensure no other applications are running.

With the unique "Dual-Core" engine and the heuristic malware detection, IObit Security 360 detects the most complex and deepest spyware and malware in a very fast and efficient way. IObit Security 360 has a real-time malware protection and frequent automatic updating for prevention of zero-day security threats. It can work with your Antivirus program for a superior PC security.

In fact, IObit Security 360 is designed to be a good complement of your antivirus products. Depending upon only anti-virus or anti-spyware programs is so dangerous. The combination of anti-virus and anti-spyware will give you the best solution for computer security. IObit Security 360 can work with most mainstream anti-virus products without any incompatible issues.

IObit Security 360 is an anti-malware product. It can protect your computer away from spyware, adware, trojans, keyloggers, bots, worms, and hijackers while Advanced SystemCare 3 is mainly a system optimization product whose main function is to provide you a fast, optimized and "good as new" computer performance. So the two programs are different products as their main abilities. So we highly recommend you to install the two on your computer to keep the maximum safe and performance of your computer.

When you purchase IObit Security 360, your satisfaction is guaranteed. Within 30 days, you can request your money back if our software doesn’t do all that we say it will.