FAQs

Advanced SystemCare

Pre-sale information
How to purchase a Multi-PC license code?

We do provide 1-year license for multi-PC at a volume discount price. Please visit the following link: http://www.iobit.com/advancedsystemcarepro.html and click "BUY NOW" to go to the purchasing page, and then change the number you want in quantity box.

What kind of payment do you accept?

We accept Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, Diners Club, JCB, PayPal, Credit/Debit card (Payment information by Fax), Discover/Novus, and Alipay.

Is it safe to purchase product via your website?

Your order will be processed through "Avangate" or "TrialPay", which ensures that your transaction will be secured by 256bit SSL encryption. All your information remains private and secure. We guarantee the safety and protection of your personal information.

How long is the valid service time of the license code?

According to the EULA, the valid service time of Advanced SystemCare is one year.

Renewal information
How to renew my license code?

We always provide renewal discount for our customers. And customers can renew the license code from the link: http://www.iobit.com/renew.html.

How to renew my license code with different quantity?

We always provide renewal discount for our customers. And customers can renew through the link: http://www.iobit.com/renew.html. At present, our renewal database does not support quantity change when renewing the license code. If you need to change the renew quantity, please purchase a new license code with your desired quantity.

After-sale, registration and product information
Why didn't I receive the license code ?

The possible reasons might be:

1. Due to your email settings, the email with license code may go to your Spam folder directly. Please check it there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.

If you still cannot find the email, please reach us at our Online Support and we will help you out of the trouble soon.

License code is invalid?

Please make sure you entered the correct license code (Ex:F4B1D-ACAB1-A84FF-5FDDA). Moreover, you'd better COPY and PASTE your license details into the software as typing often leads to mistakes.

I lost my license code. Can you help me?

If you purchase through Avangate, you can easily retrieve your license code by visiting the following site: http://www.iobit.com/lostcode.php


Otherwise, please visit http://iobit.com/onlinefeedback.php to provide our support team with your order reference or registered email address so that we will help you out of this issue.

Why the downloaded file is corrupt?

This problem is due to the uncompleted download of the program. This would be caused by the Internet speed or the downloading tools. So you may need to try several times if it still corrupted. Please do as follows:

1. Please delete the corrupted file and clean browser\'s cache.
2. Re-open your browser to download the program again.

What's the difference between the Free and Professional version?

The Free version does not have Automatic and Scheduled functions but still does a lot of stuff manually. Another loss in the Free version is it will clean the Registry but not a deep clean and some useful tools in Toolbox are locked in Free version. More details regarding the difference between Free and PRO version can be found at: http://www.iobit.com/ascdownload-promo.html

Can I use Advanced SystemCare with antivirus programs and spyware removers?

All versions of Advanced SystemCare are compatible with most major security products such as anti-virus, anti-spyware and firewall solutions. Apart from system performance tune-up tool Advanced SystemCare, we recommend you to use high-quality security program to ensure your computer is safe.

What's the backup and restore ability of Advanced SystemCare?

Advanced SystemCare has the most advanced and convenient backup and restore technology. Advanced SystemCare will automatically backup all the registry related changes. Just one click in Rescue Center to undo the changes manually at any time you like when something unexpected happen.

What is your refund policy?

When you purchase Advanced SystemCare PRO, your satisfaction is guaranteed. Within 30 days, you can request your money back if our software doesn\'t do all that we say it will.

Can I follow IObit on Facebook?

Yes, we have our own page on Facebook, located at www.facebook.com/iobitsoft

Why do I lose my printer after I turn on Turbo Boost?

Turbo Boost works by temporarily closing your unnecessary processes and services to increase physical memory and resources to enhance your computer performance for other serious work. Hence, it is necessary for you to configure your Turbo Boost before running it to keep the processes and services you need.


To configure your Turbo Boost:


Click “Turbo Boost” icon >> Click Configure >> select boost mode >> click Next >> uncheck item "disable printer support" and other items you want to keep >> click "Next" to finish the settings of your own turbo boost.

What does the High under Damage Level mean on the Registry Fix Details window?

Please kindly note that there are three kinds of Damage Level. They are High, Medium and Low.


The High means repairing the item is a "high risk" action and should only be done if you understand what the Registry item is related to and are absolutely sure it is not necessary.

Got error message “Delete File Failed: Code 5. Access is denied” when reinstall Advanced SystemCare?

This is because some Advanced SystemCare related processes are still running in the background.


Please check the icon in system tray, right-click it and choose "Exit program". You should open your Task Manager and close all Advanced SystemCare related programs' processes, which may run in the background. And then reboot your computer to reinstall the Advanced SystemCare again.

IObit Malware Fighter

Pre-sale information
What kind of payment do you accept?

We accept Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, Diners Club, JCB, PayPal, Credit/Debit card (Payment information by Fax), Discover/Novus, and Alipay.

How long is the valid service time of the license code?

The price policy of IObit Malware Fighter is $19.95 for one year per PC. So the valid service time is one year. If you want to continue to use the PRO version, you need to renew your license code after expiration or purchase a new license code.

What are the main benefits provided if I purchase your PRO version?

1. Get automatic scan and update.
2. Get technical support via email within one work day.
3. Enhanced Malware protection and Real-Time protection
4. Update it to the latest version for free.

After- sale, registration and product information
Why didn’t I receive the license code for several hours after my purchase?

The possible reasons might be:

1. Due to your email settings, the email with license code may go to your Spam folder directly. Please check it there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.

If you still cannot find the email, please reach us at our Online Support and we will help you out of the trouble soon.

How do I register IObit Malware Fighter PRO version?

First, please download the latest version of IObit Malware Fighter through IObit official website http://www.iobit.com/download.html and install it.


Second, open IObit Malware Fighter, click “Upgrade” button on the bottom left, and then enter your license information.

Should I uninstall the old IObit Malware Fighter in order to install the new version?

In fact, you do not need to uninstall the older version before installing a newer one. Instead, you can simply install the new version on top of the older one. However, if you just want to uninstall the previous version, please go through the below steps:

Click the "Start" button, click "All Programs", find IObit Malware Fighter and click it, then click Uninstall IObit Malware Fighter. When you are prompted to confirm the removal of the program, click "Yes" to finish the removal process.

How can I retrieve my license code of IObit Malware Fighter as I misplaced it?

You can easily get back your license code by visiting the following website:

http://www.iobit.com/lostcode.html

What should I do if the setup file is corrupted?

This problem is due to the program file has not been downloaded completely. It would be caused by the Internet speed or the download tools. To solve the issue, please kindly:


1. Delete the corrupted file and clean browser's cache

2. Restart the browser (Internet Explorer/ Firefox/ Google Chrome/Opera etc.)

3. Re-download the setup file from the link: http://www.iobit.com/download.html

How to add the items into the Ignore List?

If you want to keep some items which are related to the program you are using or you suspect are False Positives in the scan result, you can just right click on the items you want to keep and click "Add to Ignore". In this way, those items will not be scanned any more.

How can I take advantage of Quarantine function?

In case of any False Positive, all the threats found out by IObit Malware Fighter will be removed to the Quarantine List as long as the option "Quarantine threats when remove them" being ticked. If you think the threats are not false positive, you can delete them from the Quarantine List. However, if you suspect they are false positive, please refer to the next question.

How can I report False Positive?

Please follow the instruction below to report false positive:


First, after scan, please click Save Report button on the bottom left and send us the report through our Online Support with the detailed description of the trouble you encountered.


Second, please send us the suspicious file so that we can look into it. In the meantime, you can also upload the suspicious file to www.virustotal.com for analyzing, and then give us the analysis report link.

Can IObit Malware Fighter work with other anti-virus program?

In fact, IObit Malware Fighter is designed to be a good complement of other anti-virus programs. Depending upon only anti-virus or anti-malware program is dangerous. The combination of anti-virus and anti-malware programs will give you the best solution for computer security. IObit Malware Fighter can work with the most mainstream anti-virus products without any compatible issue.

Do I have to use IObit Malware Fighter even if I already have Advanced SystemCare?

Advanced SystemCare is a excellent system optimization which is aimed at providing you a fast, optimized and "good as new" computer performance, while IObit Malware Fighter is an advanced anti-malware program which can protect your computer from spyware, adware, Trojans, key loggers, bots, worms and hijackers.


As they are two different products, we highly recommend you install both programs to keep the maximum safe and performance for your computer.

What is your refund policy?

When you purchase IObit Malware Fighter, your satisfaction is guaranteed. Within 30 days, you can request your money back if our software can not do all that we say it will.