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Pre-sale information

What kind of payment do you accept?

We accept Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, Diners Club, JCB, PayPal, Credit/Debit card (Payment information by Fax), Discover/Novus, and Alipay.

How long is the valid service time of the license code?

According to the EULA, the valid service time of Advanced SystemCare is one year.

Renewal information

How to renew my license code?

We always provide renewal discount for our customers. And customers can renew the license code from the link: http://www.iobit.com/renew.html.

How to renew my license code with different quantity?

We always provide renewal discount for our customers. And customers can renew through the link: http://www.iobit.com/renew.html. At present, our renewal database does not support quantity change when renewing the license code. If you need to change the renew quantity, please purchase a new license code with your desired quantity.

After-sale, registration and product information

Why didn't I receive the license code ?

The possible reasons might be:

1. Due to your email settings, the email with license code may go to your Spam folder directly. Please check it there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.

If you still cannot find the email, please reach us at our Online Support and we will help you out of the trouble soon.

License code is invalid?

Please make sure you entered the correct license code (Ex:F4B1D-ACAB1-A84FF-5FDDA). Moreover, you'd better COPY and PASTE your license details into the software as typing often leads to mistakes.

I lost my license code. Can you help me?

If you purchase through Avangate, you can easily retrieve your license code by visiting the following site: http://www.iobit.com/lostcode.php

Otherwise, please visit http://iobit.com/onlinefeedback.php to provide our support team with your order reference or registered email address so that we will help you out of this issue.

Why the downloaded file is corrupt?

This problem is due to the uncompleted download of the program. This would be caused by the Internet speed or the downloading tools. So you may need to try several times if it still corrupted. Please do as follows:

1. Please delete the corrupted file and clean browser\'s cache.
2. Re-open your browser to download the program again.

What's the difference between the Free and Professional version?

The Free version does not have Automatic and Scheduled functions but still does a lot of stuff manually. Another loss in the Free version is it will clean the Registry but not a deep clean and some useful tools in Toolbox are locked in Free version. More details regarding the difference between Free and PRO version can be found at: http://www.iobit.com/ascdownload-promo.html

After- sale, registration and product information

What is your refund policy?

When you purchase IObit Malware Fighter, your satisfaction is guaranteed. Within 30 days, you can request your money back if our software can not do all that we say it will.

Virtual Technical Support

This customized search engine helps you find the most helpful and useful answers for your computer questions.

Online Support

Welcome to using our Online Support. Only paid users can get free premium support from us.

Purchase IObit products from http://www.iobit.com/store.html

Product Manual

Sometimes, the questions have already been answered before you ask them! We recommend you read this before looking in the other sections for help. Quick link for questions users most frequently asked about IObit products.

Advanced SystemCare Online Help | IObit Malware Fighter Online Help

Community Forum

Welcome to IObit Forum! Propose your questions and concerns here, and discuss them with many other experienced and enthusiastic users and our technical staff. We are very glad to hear your voice!

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